Refund policy
BRACE CENTRAL — REFUND & RETURN POLICY
Last Updated: August 16, 2026
Thank you for shopping with Brace Central, operated by iKROM, Inc. We want you to be satisfied with your purchase. Please review the following return and refund policy before placing your order.
1. 30-DAY RETURN POLICY
We accept eligible returns requested within 30 days of delivery.
To qualify for a return, the item must be:
- Unused, unworn, and in the same condition in which it was received;
- Clean and free from stains, odors, hair, dirt, or other signs of use;
- Returned with its original packaging, accessories, instructions, tags, and other included materials; and
- Accompanied by proof of purchase or your Brace Central order number.
Please do not return an item without first contacting us for return instructions. Unauthorized returns may not be accepted.
2. BODY-WORN & HYGIENE-SENSITIVE PRODUCTS
Brace Central sells products that may come into direct contact with the body, including knee braces, ankle braces, elbow braces, shoulder braces, wrist supports, posture correctors, compression products, and similar support products.
For health and hygiene reasons, products that show signs of extended wear or use may not be eligible for return unless they are defective or damaged when received.
We understand that customers may need to carefully try on a brace to determine fit. A brief fitting is acceptable provided the product remains clean, undamaged, and in resalable condition.
3. HOW TO START A RETURN
To request a return, contact:
Brace Central
Email: bracecentral.net@gmail.com
Please include:
- Your name;
- Order number;
- Product you wish to return;
- Reason for the return; and
- Photographs if the product arrived damaged, defective, or incorrect.
If your return is approved, we will provide return instructions and the appropriate return address.
Do not automatically send returns to our business mailing address. The appropriate return location may vary depending on the product and fulfillment location.
4. RETURN SHIPPING
Unless the item was damaged, defective, or incorrect when delivered, customers are generally responsible for return shipping costs.
Original shipping charges, if any, are generally non-refundable.
If you receive a damaged, defective, or incorrect product, please contact us before returning it so we can provide appropriate instructions.
We recommend using a trackable shipping method when returning merchandise. Brace Central is not responsible for return packages lost or damaged while being shipped back to the designated return location.
5. DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order when it arrives.
If your product is damaged, defective, or different from what you ordered, contact us as soon as reasonably possible at bracecentral.net@gmail.com.
Please provide your order number and photographs showing the issue.
After reviewing your claim, we may provide a replacement, exchange, or refund, as appropriate.
6. SIZING & FIT
Customers are responsible for reviewing the product’s sizing information before ordering.
If you order the wrong size or the product does not fit as expected, you may request a return or exchange within the 30-day return period, provided the product meets the eligibility requirements described above.
Products showing significant signs of wear or use may not be accepted for return solely because of sizing or fit.
7. NON-RETURNABLE ITEMS
Unless required otherwise by applicable law, we generally cannot accept returns for:
- Products showing significant signs of wear or use;
- Products that have been altered, modified, washed, or damaged after delivery;
- Products missing original components or accessories;
- Gift cards;
- Items specifically identified as final sale or non-returnable before purchase; or
- Products returned more than 30 days after delivery.
This does not limit your rights regarding products that arrive damaged, defective, or incorrect.
8. EXCHANGES
If you order the wrong size, side, or the product does not fit as expected, you may request a return within the 30-day return period, provided the product meets the eligibility requirements described above.
We do not currently offer direct exchanges. If you need a different size, side, or product, please contact us to request a return of the original eligible item. Once your return is approved, you may place a new order for the desired item.
Contact bracecentral.net@gmail.com if you need assistance with an exchange.
9. REFUNDS
Once we receive and inspect your eligible return, we will notify you regarding the status of your refund.
If approved, the refund will be issued to your original payment method.
Please allow time for your bank, credit card company, or payment provider to process and post the refund after it has been issued.
Shipping charges and other non-refundable charges, where applicable, will not be included in the refund unless the return resulted from our error or the product was damaged or defective when received.
10. CANCELED ORDERS
If you need to cancel or modify an order, contact us as soon as possible at bracecentral.net@gmail.com.
We cannot guarantee cancellation or modification once an order has entered processing or has been shipped.
If the order has already shipped, you may request an eligible return after receiving it in accordance with this policy.
11. REFUSED OR UNDELIVERABLE PACKAGES
Customers are responsible for providing complete and accurate shipping information.
If an order is returned because of an incorrect or incomplete address, refusal of delivery, or other delivery issue attributable to the customer, any actual shipping or return costs incurred may be deducted from the refund where permitted by law.
12. MEDICAL DISCLAIMER
Products sold by Brace Central are not intended to replace professional medical evaluation, diagnosis, or treatment.
Product descriptions and other information provided through our store are for general informational purposes and should not be interpreted as individualized medical advice.
If you have questions about whether a brace or support product is appropriate for your condition, consult a qualified healthcare professional.
13. CONTACT US
For questions regarding returns, refunds, exchanges, or this policy, please contact:
Brace Central
Operated by iKROM, Inc.
710 E. Main St
Lexington, KY 40502
United States
Email: bracecentral.net@gmail.com
Website: BraceCentral.net